Hotels

Please be advised that should your initial choice of hotel not be available, Dream Kist Tours reserves the right to substitute the hotel with one in the same category. Where possible, Dream Kist Tours will pre-arrange such substitutions with the client.

Trade Fairs

Special terms and conditions apply at hotels during TRADE FAIRS (details on application). Payment in full is required on confirmation, whereafter no refund or amendment can be made.

Cancellation and Amendment Fees

Cancellation and Amendment Fees are applicable.

Refunds

No refunds or complaints will be resolved unless Dream Kist Tours has been notified within 4 weeks after your stay.

Responsibility

Dream Kist Tours, in making arrangements such as transportation, conveyance, hotel accommodation, or any other service, acts as agent only and is not liable as a principal. Dream Kist Tours shall not be liable for any injury, death, loss, damage, accident, delay or inconvenience, howsoever caused, during any journey, tour, residence or other facility arranged or booked by the company. In the event of any failure to make agreed arrangements or bookings, whether such failure is occasioned by any of its servants, agents, principals, sub-contractors or otherwise, the company’s liability shall be limited to the price paid for such arrangements or bookings.
The travel agent and the client are responsible to check all reservation details on receipt of the vouchers and shall inform the company of any discrepancies without delay.

Delays

Dream Kist Tours cannot be held responsible for any delays prior to the client’s arrival/departure whether brought by technical difficulties, strikes, weather conditions or any other circumstances beyond our control.

Important

Various service providers may impose special terms and conditions regarding deposits, payments, cancellation fees and/or refunds from time to time. All reservations are subject to these additional conditions as indicated on the face of the voucher.

Rates/Exchange rates

Due to currency fluctuations please note that all prices quoted are valid only at the time of printing and are subject to change without prior notice. Only full payment and issuance of relevant documentation at the time of payment will guarantee prices and rates.

Vouchers and Documents

Documentation is only prepared on receipt of the following: full payment, ID document, passport numbers and residential address.

Commission

Travel agent’s commission are payable immediately.

Credit Cards

All credit cards are welcome.